Terms of service

Last Updated: 28.05.2026
Effective Date: 28.05.2026
Version: V2.0

1. Introduction

Welcome, and thank you for your interest in iVelok!

By browsing this website, you agree to be bound by the provisions of these Terms of Use & Sale ("Terms") related to the use of the website (sections 2, 3, 7–11). By purchasing a product, you agree to be bound by the provisions of these Terms related to the purchase of products (sections 2, 4–11). If you do not agree to be bound by these Terms, please stop using this website or do not purchase our products.

You must have reached the age of majority in your province/territory of residence to make purchases on the website.

2. Purpose and scope

The following Terms are a legal contract between you ("you" and "your") and iVelok regarding your browsing of the website and your purchase of iVelok's products. In addition to these Terms, the browsing of the website or the purchase of iVelok's products are governed by our Privacy Policy & Cookies Policy, which describe the personal information that we collect and how we use and share it. The Privacy Policy & Cookies Policy are an integral part of these Terms and shall be understood in conjunction with them.

In addition to these Terms, please consult each product description on the website to understand each product's specific traits, technical specifications, prices, reviews, FAQs, offers and other useful information. It is your responsibility to carefully read the product's description and requirements before you purchase.

All the information related to the purchasing process is made available to users in these Terms and on the website prior to the beginning of the purchase.

iVelok shall file the electronic document in which the contract is formalized and it will be made available to users, if necessary.

iVelok makes these Terms available to you free of charge before concluding the contract for the provision of services, in such a way that it allows acquiring, reproducing and recording the content of these Terms using the ICT system used by you.

PLEASE READ THE FOLLOWING TERMS CAREFULLY. BY BROWSING THE WEBSITE OR BY PURCHASING A PRODUCT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

3. Browsing the website

3.1. Access to and use of the website

Our website is intended solely for users over the age of 18. You must have reached the age of majority in your province/territory of residence to make purchases on the website.

The use of iVelok's services is possible provided that the ICT system used by you meets the minimum technical requirements, such as access to the website using any web browser that allows displaying HTML documents and access to the Internet.

In order to ensure the security of the transmission of messages and data in connection with the services provided on the website, iVelok takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data sent on the Internet.

3.2. Account creation

In order to create your account, you need to provide your name, surname, email address and choose a password.

You are solely responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities relating to or in connection with your account or password. You agree that the information you provide to iVelok, whether at registration or at any other time, will be true, accurate, current, and complete. If you have reason to believe that your account is no longer secure or has been compromised, you agree to immediately notify iVelok at service@ivelok.com. The account is created for an indefinite period of time. The creation and use of the account is provided by iVelok free of charge.

3.3. Conditions and restrictions of use

You may browse the website to access, request and leverage any of the information, services and functionalities available on the website, in accordance with the conditions set forth herein and in compliance with any applicable legal or regulatory requirement.

If you fail to comply with the above, iVelok reserves the right to take all actions it deems necessary, including suspending your access and/or account, using blocking technology and/or issuing legal proceedings.

In particular, you agree not to:

  • Use the website in a manner that violates any applicable laws or the rights of third parties, including intellectual property rights, image or privacy rights.
  • Use the website for any purpose other than private, non-commercial purposes, unless expressly authorised in writing by iVelok.
  • Interfere with or disrupt the website, its servers or systems, including by transmitting viruses, malicious code or other harmful programs or files.
  • Advertise, promote or offer to sell products and/or services for any business purpose not specifically authorised, or that may compete with the brands displayed on the website.
  • Collect personal data from other users by any means without their express consent.
  • Use any system or software for screen scraping of any content, element, material or data from the website.

3.4. Termination

You may cancel your account at any time without incurring any costs by contacting iVelok at service@ivelok.com. All personal data and user account information will be deleted simultaneously. For more information please see our Privacy Policy & Cookies Policy.

iVelok has the right to terminate the contract for the provision of services with immediate effect, including deleting the user's account, in the cases indicated in section 3.3 above.

4. Purchase a product

4.1. Place an order

In order to place an order, you can browse the website catalogue and add your desired products to the shopping cart. Prices are indicated in the applicable local currency and include applicable taxes.

You can log in to your account before proceeding to checkout or continue as a guest. To complete the checkout, you will need to provide your shipping address, delivery region and payment details. The means of payment available, delivery policy, warranty information and any delivery restrictions applicable to your delivery region will be displayed during the checkout process.

Your order constitutes an offer to iVelok to conclude a purchase contract. When you place an order, you will receive a confirmation email confirming receipt of your order. This confirmation does not constitute acceptance of your offer. A purchase contract is only concluded when we dispatch the ordered product to you and confirm the dispatch with a second email or a message in your customer account.

4.2. Payment, contract formalization and order confirmation

Before clicking the purchase button, you will be required to read and accept these Terms. The placement of the order will be completed by clicking the relevant purchase button, and you will receive a confirmation email. You consent to us sending you an electronic invoice at your request. Please contact us at service@ivelok.com if you would like to receive an electronic or physical invoice.

iVelok will retain ownership of the products ordered until the full price and any additional costs, including shipping costs, have been collected. In the event of non-payment, you agree to return, at your own expense, the products received at the request of iVelok.

iVelok reserves the right to ask you to provide additional documentary evidence if a fraudulent order is suspected. If the purchaser does not respond within fifteen (15) days, the order will be cancelled and any payment already received will be returned using the same form of payment used.

iVelok reserves the right to reject any order or delivery in the event that (i) there is any open dispute with you; (ii) there has been non-payment of previous orders; or (iii) non-payment or only partial payment of the order takes place.

4.3. Product unavailability

If a product is not available, you will be informed during the ordering process or, once the order is confirmed, by email. Any unavailable products will be removed from the order and the corresponding amount will be reimbursed to you. Please consult section 6.2 for further details.

5. Delivery

When the order is ready, it will be shipped to the postal address provided by you during the purchase process. iVelok leverages third-party logistics providers to manage order delivery and returns. For information on delivery policies, please see https://uk.ivelok.com/policies/shipping-policy.

A delivery is completed as soon as the carrier makes the products available to you or a third party designated by you. It is your responsibility to verify the possible existence of damages, defects and the integrity of the products delivered immediately upon receipt.

Please contact us at service@ivelok.com in case products are missing from your order or do not arrive in time.

6. Return, remedies for lack of conformity and reimbursements

Once delivery is completed, you will have the following options:

  • Return the products within the dates specified in our Return & Refund Policy by withdrawing from the contract ("right of withdrawal") from the date of delivery and request a reimbursement.
  • If you find the products are not in conformity at the time of delivery, you can request repair, replacement or partial reimbursement during the applicable period in your jurisdiction. Please refer to our Warranty Policy for further details.

6.1. Return policy

You have the right to withdraw from the contract within the dates specified in our Return & Refund Policy without giving any reason. The withdrawal period starts from the day on which you, or a third party indicated by you, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g. by email or LiveChat). You may use the model withdrawal form below, but it is not obligatory.

Effects of withdrawal

If you withdraw from the contract, we shall reimburse the payments received from you according to our Return & Refund Policy without undue delay. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Model Return & Reimbursement Form

To iVelok — Email: service@ivelok.com

I hereby give notice that I withdraw from my contract for the sale of the following goods: [PRODUCT NAME]

Received on: [DATE]
Order number: [ORDER NUMBER]
Name: [YOUR NAME]
Email used to place the order: [EMAIL]

6.2. Reimbursement Policy

We shall reimburse payments received from you according to our Return & Refund Policy without undue delay from the day on which we are informed about your decision, provided we have received evidence that the products have been dispatched back to us. We will carry out the reimbursement using the same means of payment used for the initial transaction.

7. Warranties and liabilities

The terms of this section apply to the maximum extent permitted by mandatory applicable law and are not intended to limit our liability where prohibited by law.

7.1. Products

To the extent that iVelok provides products in conformity with the contract, iVelok makes no representation or warranty that the products will meet your specific personal requirements or expectations, unless you have communicated them to us and we have agreed to provide a product to your personal standard.

7.2. Your representations and warranties

You warrant, represent, and agree that:

  • You will not use the products in a manner that infringes iVelok's or any third party's intellectual property rights, violates applicable laws, or violates these Terms.
  • You will comply with applicable laws and regulations in connection with your use of the website and products.
  • The products are intended for personal, non-commercial use and, except where expressly permitted, you will not rent, lease, loan, sell, resell, sublicense, distribute or transfer the products.
  • You will not allow other people to access your account without permission, create accounts via bots or other automated means, or perform any other fraudulent activity.

8. Intellectual property

8.1. Intellectual property

The website includes content, elements, materials, features and information that are subject to Intellectual Property rights and laws (collectively, "Content"). iVelok holds exclusive ownership or appropriate licences over the Intellectual Property rights of the website and its Content.

You are hereby granted an authorisation to browse the website and its Content, limited to the extent strictly necessary to allow such browsing under these Terms. Nothing in these Terms shall be construed as granting any licence or right to use any of iVelok's or any third party's Intellectual Property displayed on the website without our prior written permission.

8.2. User Generated Content

All UGC that you upload to the website is strictly your responsibility. By uploading to the website, you declare that you have obtained all necessary authorisations and hereby grant iVelok a royalty-free, non-exclusive, sublicensable, transferable, worldwide licence to use that UGC, including to reproduce, modify, publish, translate, distribute, perform or display such UGC for any purpose including advertising and promotional purposes.

You agree to indemnify and hold harmless iVelok from and against any liability and costs arising out of or relating to any UGC that you upload. iVelok maintains the right to reject, block or remove any UGC which contravenes these Terms.

If you find any UGC on the website which may infringe rights or contravene these Terms, please notify us at service@ivelok.com.

9. Customer support

You can contact us for information, customer support or any complaint:

10. Miscellaneous

10.1. Modification of the Terms

iVelok may amend these Terms from time to time to adapt to regulatory or legislative provisions, judicial decisions, security needs, or changes to the services, products or website. iVelok will provide prior notice of any amendment via a general notice on the website. Your continued use of the website after the amendment comes into force constitutes acceptance.

10.2. Severability

If any provision of these Terms is restricted, prohibited or unenforceable in any jurisdiction, such provision shall be ineffective without invalidating the remaining provisions. Where possible, any such provision shall apply to the fullest extent permitted by law.

11. Applicable law and jurisdiction

These Terms will be governed by and construed in accordance with the laws of your domicile.

For any discrepancies, claims or disputes arising out of or in connection with these Terms, iVelok and you submit to the jurisdiction of the courts of your domicile.