SHIPPING POLICY

If you have any concerns about your order, feel free to contact us at service@ivelok.com.

iVelok offers free shipping and duty included on qualified orders.

SHIPPING & DELIVERY:

All orders will be shipped from our UK warehouse (except some accessories). We offer FREE shipping on all qualified orders. Once your order is placed, you can start tracking two days later here: https://t.17track.net/en

Please refer to the table below for the countries we ship to and the estimated shipping time.

Shipping Country	Est. Shipping Time	Costs
United Kingdom	3–10 business days	Free shipping

*Note: The estimated shipping time is an estimation based on our experience and does not include processing time.

Processing Time: For "In Stock" products, it typically takes 1–2 business days for our warehouse to prepare your shipment after the order is placed. Please note that tracking information may take additional time to update after the tracking number is created.

Delivery Time: The final delivery time may vary depending on your local carrier. Once your order is placed, you can track your order two days later here: https://t.17track.net/en

TRACK YOUR ORDER:

When your order is shipped from our warehouse, we will send a confirmation email to the address you provided when placing your order, including your tracking information.

If you do not receive this email, or if you have any questions about shipping, please contact us at service@ivelok.com.

FOR PRE-ORDER E-BIKES:

From time to time, we offer PRE-ORDER on the product page. Please refer to the product page for detailed PRE-ORDER shipping timelines.

If you have any questions or concerns, please feel free to contact our customer service team at service@ivelok.com.

Thank you!